Termination of the contract
captain_vadimo
Daten-Fan
Daten-Fan

Hello,
My customer number is  xxxxxxxxxxx.
I have requested to properly cancel my contract in March 2021. I have received the confirmation from Vodafone Germany on March  10th, 2021  that my contract will be canceled on  July 6th, 2021  .
Now, when I log-in the Vodafone customer portal I see that Vodafone has received my inquiry for cancellation only today (05.07.2021) and the earliest date of cancellation is 06.07.2021! This is an error in the system. 
I need someone to check the error in the system and make sure that I no longer charged after 06.07.2021.

I simply cannot afford paying invoices until July 2022 for literally nothing. 

 

Edit: personal data deleted / Martin59

1 Antwort 1
Stephan
Moderator:in
Moderator:in

Hi captain_vadimo,

 

first of all: please do not post personal data in public. Smiley (zwinkernd)

 

If you got a confirmation tu July 2021 the contract will be cancelled in July 2021.

 

Regards

Stephan

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