Shifting of Cabel Internet to a new apartment

[Rahul_26]

Dear Team :

I am a customer of Vodafone Cable Internet 1000mbps plan residing in Braunschweig, Lower Saxony.

I will be shifting to a new apartment in the same city (1 kms away) on 15.12.2022 .

Hence , I ordered a MOVE IN request Online on the MeinKabel website on 18.11.2022

However, now I have received a letter via Email stating that “ my request to cancel the Kabel Internet contract has been received and the same will be deactivated on 19.12.2022”

Please note I do not want to cancel the Internet connection but just transfer it to my new apartment.

Can some one help please !

Regards,

Rahul Prasad

Edit: Please do not create duplicate posts on the same topic. There is no support in this community anymore. Please use the official contact channels if no user replies here. Team Community

[Torsten]

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