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No option to upgrade to cablemax 1000mbits
T_Abraham
Smart-Analyzer

Hello,

I am trying to upgrade my current package to cablemax 1000mbit for 39.99€ - 10.00€ discount = 29.99€ but no options are found. Only 500mbits are available. I know my address had the 1000mbit facility as I get the option if I get a new contract.

 

Can anyone assist me with this? Thank you

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7 Antworten 7
TravellingMatt6
Host-Legende

Wich discount do you mean? And how near are you to the end of your original contract?

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Grit
Moderatorin

Hello T_Abraham,

how do you get the discount of 10,- Euro and the price of 29,99 Euro for CableMax1000?

Regards

Grit

 

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T_Abraham
Smart-Analyzer

One of my friend living int he same area recently upgraded her contract and got the 10€ discount, thus the 29.99 monthly

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TravellingMatt6
Host-Legende

And you think, because your friend got it you'll get it too? Wrong.

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T_Abraham
Smart-Analyzer

Well even if the discount is not there, I dont even get the option to upgrade it with the regular price of 39.99€. I get the option when i say as a new connection.

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MasterScorp1982
SuperUser

Pricing for new costumers.

There are restrictions to fullfill 

One of them that could cause the issue:

Existing customers with a cheaper tariff can switch to CableMax for only €9.99

 

So ... two questions:

Whats your tariff with price?

In which state do you live in? 

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T_Abraham
Smart-Analyzer

Okey got it. Thanks for the clarification

 

These are my current details:

My current tarrif is CableMax250 for 39.98€

State: NRW

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