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Making technician appointment
olem
Smart-Analyzer
Smart-Analyzer

Hi sorry I only speak English but I ordered cable internet and received equipment but never got a call about the technician appointment. Calling customer service was not helpful. Thanks

4 Antworten 4
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello olem,

 

do you need a technician? In most cases, self-installation is offered at the connection. Have you connected the router?

 

Regards

Grit

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olem
Smart-Analyzer
Smart-Analyzer

The paperwork I received and what I signed up for includes 89.99 euro for a technician. Also I don't think the router was sent with my equipment. Only the superWLAN. 

olem
Smart-Analyzer
Smart-Analyzer

Please can I get a response on this?  I can provide a customer number on a personal message. 

Anett
Ex-Moderator:in
Ex-Moderator:in

Hello olem,

please be so kind and get in touch with us via the contact channels linked here, our colleagues will be very happy to help you.

 

Best Regards

Anett

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