How do I notify Vodafone my wish of cancelling my contract?

[Marcelo_]

I'm a customer of Vodafone Kabel since Feb. last year but lately (about 1 month ago) the connection started to be super unstable and with complete lost of service (sometimes for several hours) and that's a luxury I cannot afford (specially considering the times we are living).
After contacting vodafone couple times without getting a real solution I decided to finish my contract as soon as it is possible.
I'm aware that my contract is not finished yet as its duration is 24 months but I would like to know the right procedure to let Vodafone know my wish of "not renewing it" for other 12 months after the current period ends.

[Torsten]

It depends on which state you live in. If you live in the area of ​​North Rhine Westphalia, Hesse and Baden Württemberg, you can write a cancellation by email to customer service.
If you live in one of the other 13 federal states, you can use the contact form in MeinVodafone to send the cancellation.

[Tobias]

He @Marcelo_,

as Torsten already told you, it depends on which region do you live, you can go via the "Kontaktformular" on the homepage, or via email, so, could we maybe help in another way? Should we check your connection? 🙂

Regards

Tobias

[Marcelo_]

Thans for your answers  @Torsten and  @Tobias!

I followed your advice and completed the "Contact Form" on the web.

But now I'm a bit worried because I accessed again to MainVodafone and I cannot see any of my data (payment, contract, etc).

In the formulary I specified I didn't wanted an inmediat cancellation of the service but to cancel it once it is finished (on February next year). I didn't receive any confirmation from vodafone yet but I just want to make sure my contract was already canceled and that I'm going to be billed for all the remaining months at once without using the service.

[Tobias]

Hey,

well, yeah. Its called "Mindestvertragslaufzeit". When you choose an contract, its mostly for 2 years. When you cancel it, it will cancel until date X (next year in that case) but you have to pay the bills. You can find all that in your contract, i think i cant help here 😕

Regards

Tobias