returning my deices at a later date

[sandor-kiraly]

Hi,

my contract ended last week and I received an email about having to return my devices within 10 days. I am curently abroad and will not be able to send the devices back withing the indicated 10 days. I could not find any means of contacting Vodafone from abroad (the 0800 number doesn't work, and there's no email or online chat that I could use), although in the contact section it says it is possible to arrange sending the devices back later.

Please let me know how to arrange this, who I need to call on what number from abroad (preferable English speaking support please).

Thank you

[Thomas]

Hi sandor-kiraly,

when will you be back and able to send the hardware?

Regards

Thomas

[sandor-kiraly]

Hi Thomas,

I'll be able to send it back during the first or second week of June, depending on the quarantine requirements . I'm planning arrive back in Germany on 29th, and it all depends on whether I need to stay in quarantine for a week or not. 

Thanks

Sandor

[Lars]

Hi Sandor,

please send me your customer number, name, date of birth and address via private message. Write briefly here in the thread when you have sent the PM.

Best regards

Lars

[sandor-kiraly]

Hi Lars,

I've just sent the details. I already have received an email with a later date, but please confirm if the deadline has really been moved.

Kind regards,

Sandor

[Lars]

Hi Sandor,

colleagues have already generously adjusted it. That should be enough for sure.

Best regards

Lars