regarding the Vodaphone Cable installation & gigacube cancellation

[santoshShivapp]

Hello ,

I've DSL connection starting ...

i moved to new address, i asked vodaphone store -> they provided new cable vodaphone contract

but , there is no socket for cable . We contacted customer care - > NO use - > no one came to install cable connection

Every month they are charging 35 euro for internet , But there is no internet ...> Very BAD

In mean time i asked for temporary internet -> customer care told giga cube is free for one month

But they sent email  as 50 euros for gigacube.

so i cancelled the giga cube within notice period  - Bestellnummer: 19992719

But vodaphone is deducted 65 euro for giga cube  -- This very bad

1. Kindly give back my Gigacube money back

2. Kindly send the technical team to fix my internet connection

Otherwise , Kindly close your vodaphone company -> Do not cheat the innocent people.

Edit: Verschoben aus "Gewinnspiele"

[santoshShivapp]

My

Kabel Deutschland

contract : 

Kunden-Nr. xxx

Kindly provide the appointment to install cable connection.

Edit: @santoshShivapp Please don´t public any personal data here. Thx!

[santoshShivapp]

Kindly check my gigacube contract and cancel the gigacube connection 

please return my deducted gigacube money  back

[Kira]

Hi santoshShivapp,

welcome to the Vodafone-Community!

I´m very sorry for these circumstances.

If you send back your GigaCube during the notice period, then this contract is going to be cancelled.

We did not receive any information about your move with DSL, so the line is active and still being charged.

Did you report your address change in the meanwhile? Without reporting your move, we cannot check, if DSL available at your new address.

Best regards

Kira

[santoshShivapp]

I already reported to vodaphone store regarding house movement

and they gave  new Kabel Deutschland contract
Kunden-Nr. ***

vodaphone store people told, once New Kabel Deutschland contract is active , then OLD DSL contract will automatically get cancelled

But to install Kabel Deutschland modem, there is no socket connection in my flat.

Today technical person came from Cable AG and checked and he told its possible install cable to my flat.

But , He needs another helper and machinary to drill hole in flat wall.

And he told : he will come in another 3 days. to fix this issue.

Kindly inform to Cable AG to install cable soon: (I'm waiting from past 2 months to get internet)

Regarding Gigacube : contract is cancelled  , But why money is deducted from my bank account?

Kindly help me...

edit: @santoshShivapp, marked your customernumber with ***

[santoshShivapp]

and there is DSL connection is available in my flat.

Can i move my Old DSL contract to my new address?

[santoshShivapp]

Kindly inactive my Old DSL connection, Please don't deduct any money from my bank account

Kindly help me to get Kabel Deutschland connection Soon

[Tobias]

Hey @santoshShivapp,

please give us an update when the technician was there and fixed the problem. The dsl contract existed until the 20.09, everything beyond that will be refunded. The connection fee from that cube will still be charged, sorry

Regards

Tobias

[santoshShivapp]

for my giga gube  vodaphone charged 65 euros for connection fee.

but i already cancelled my giga cube contract within notice period, why vodaphone charged 65 euros for connection free.

this is very bad, what vodaphone is doing: looting money from customers .

Please please donot cheat peoples ..

i contacted coustmer care , they told connection fee can not refund.

this very bad .. 

I'll  file the complient angist Vodaphone...

[santoshShivapp]

please give us an update when the technician was there and fixed the problem. The dsl contract existed until the 20.09, everything beyond that will be refunded.  ->   i didnot understand your mesage & How much you will refund?

The connection fee from that cube will still be charged, sorry   -> Why it is not refundable?

Kindly replay in details. dont replay in short way(not understandable)