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refund for returned modem
Dejablue79
Digitalisierer

Hello,

 

I have retuned my modem awhile ago and still did not receive a refund for it.

how can I check whats the status of it?

 

Thanks

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3 Antworten 3
Torsten
SuperUser

There is no automatic credit and reimbursement after a device calculation. To do this, you have to contact customer service after you have received the email via the device inbox.
The mods can do that here too, it is important to know in which federal state your connection was.

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Dejablue79
Digitalisierer

Berlin - 10439

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Stephan
Moderator

Hi Dejablue79,

 

we ordered a credit not for this device. You'll see this credit note on your next invoice.

 

Regards

Stephan

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