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moving abroad
ven_143
Smart-Analyzer

Hi Sir/Madam, 

I am leaving germany permanantly on septeber 29th ,2021. I have deregistration letter also  . To which email address i needs to send the deregistration letter and what are the details i need to provide to terminate the vodafone contract . Please suggest me 

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16 Antworten 16
Torsten
SuperUser

You'll find the information you need in this thread.

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ven_143
Smart-Analyzer


Screenshot_1.PNG

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ven_143
Smart-Analyzer

The "MeinCable" button disabled for me .In this case, how can i navigate to your suggested page

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Torsten
SuperUser

In which federal state do you live?

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kamak
Smart-Analyzer

@ven_143 this portal never worked for me. I have been trying to contact the customer care but no support at all.

Registered the moveoute service 2 months back no response and now here I am leaving Germany on 30th September with a contract which Vodafone isnt canceling even after having a de registeration certificate(which they say is required)

Let me know if you can find a solution for this. This is really hard to say but worst support I have received from the custer executives.

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ven_143
Smart-Analyzer

***, 40235, Dusseldorf,North Rhine-Westphalia

 

EDIT: adress editet

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kamak
Smart-Analyzer

? I didnt get this

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ven_143
Smart-Analyzer

@Torsten  ***, 40235, Dusseldorf, North Rhine-Westphalia

 

EDIT: address edited

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ven_143
Smart-Analyzer

@kamak :sorry by mistake i looped you , that is the response for Torsten question

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