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contract cancellation
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Smart-Analyzer

Hello,

I contacted you in writing on 24th June 2019 to cancel my contract on 30th September 2019 as I left Germany. I returned the equipment on September 11th 2019 and my tracking information says it was received and signed for on September 13th 2019. I have since been charged but am no longer living in Germany. Please process my cancellation with immediate effect.

Many Thanks

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6 Antworten 6
Moderator

Hi Laura_S,

 

in this case an immediate termination is not possible. The contract will be terminated with 3 months notice. This is regulated in the Telecommunications Act.

 

Regards

Thomas

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Smart-Analyzer

I gave 3 months notice. I called in June to give my 3 months notice and was told to send it in writing which i did on 24th June 2019, the contract was due to be terminated on 30th September. I have since recieved mail asking me to rejoin with you however you are still taking payment so now this needs to be terminated immediately

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Moderator

Hi Laura_S,

 

that doesn't matter in this case. The day of the move counts, so if you move on 30.09. the period of 3 months starts.

 

Regards

Thomas

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Smart-Analyzer

I have in writing from you that my 3 month notice period was accepted and my contract would be cancelled on 30th September 2019. I have given my 3 month notice period so won't be paying anymore money

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Moderator

Hi Laura_S,

 

let me check the customer records. Send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Smart-Analyzer

Thank you, I have sent you a private message

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