change name on my contract

[HD3]

Hi Team,

I am moving out from Germany and my colleague would like to take over my cabel internet contract and she is staying in same apartment, could you please help me here?

i need support in english.

[Nancy]

Hello HD3,

Your roommate could take over your contract at the existing conditions and will not get a special price. If that's what you want, I'll need some more data from her. Please send me your full name, phone number and date of birth by PN. I then forward this data to the specialist department and colleagues check the whole thing. But first I can't tell you if it will work. I need your new address.

Best regards

Nancy

[HD3]

Hi Nancy,

I have shared the details with you, let me know in case of any questions.

[HD3]

Hi Nancy,

sorry for pushing you, do we have any update on this?

i am leaving munich by end of this week, so i need a quick help from you and your team.

[Nancy]

Hello HD3,

Your documents were stored and processed yesterday in your customer data. The registration certificate from the possibly new contractual partner is still missing. Only when you send it to us, the whole thing can be checked completely. Your colleagues also sent you a letter yesterday.

Best regards

Nancy

[HD3]

Hi Nancy, 

she is not going to register in Munich as she will be doing in and out in Munich.

so in that scenario, can you please help me to terminate my services and she will find a different provider.

could you please confirm once you cancel the service and tell me where i have to return the box.

thanks for all your help! you are the best.

[HD3]

Hi Nancy,

Please cancel my services and please share the confirmation via email. I am leaving Germany and relocating back toI India.

Please let me know where i have to send the box. Apologies for pushing you on this matter but i want to setlle everything before leaving.

[HD3]

HI team,
Any update on this?

[HD3]

Hi Team,

Sorry for pushing you but could you please help me here asap!

Kindly terminate my contract as i am relocating back to India and i want to return router before i leave munich.

[Stephan]

Hi HD3,

so if you want to cancel the contract, I'll renew the cancellation to 24.10.2018, which was already confirmed with our letter from 26.06.2018.

Please sent the router back to following address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Regards

Stephan

[HD3]

Thank you so much Stephan!

I have 3 more questions-

1. could you please send me cancellation confirmation email for future reference?

2. i know as per law i have to pay until oct - could you please share the total amount with me, so that before leaving i will keep that much amount in my bank account.

3. Once you get the router, will i get any confirmation email from Vodafone.

Thank you once again for cancelling my services, i have also shared a document to proof of my new address and employment in India.

Let me know in case of any questions.