TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
30.12.2020 08:02 - bearbeitet 30.12.2020 08:14
hi,
I have my contract canceled and it's ending next month.
now I keep getting funny messages in my account and it seems some of the sections are locked out or browser gives an error when trying to navigate to (something in the line of I don't have access)
I keep getting the message bellow.
Vertrag abgelaufen
Du kannst Deine Kabel Deutschland-Produkte nicht mehr nutzen.
can anyone give me a hand. the contract is still running and I think I still have internet.
best regards,
Emanuel
am 15.01.2021 21:23
So after I click on Interneteinstellungen in mein Kabel account I below, I get the error in the second picture.
am 17.01.2021 16:35
Hi Claudia,
so today I tested with a new cable and the speeds are similar... no big improvements comapred to the old cable I had from vodafone.
Best regards,
Emanuel
am 19.01.2021 08:42
Hey,
alright then, were gonna send you a technician. Could you send me a mobilenumber where the technician can make an appointment with you? Can you give him acces to the house?
Regards
Tobias
am 19.01.2021 09:12
Hi Tobias,
you have a PM.
Yes I can get him access to the distribution box, I just need a 1-2 days heads up as only the Hausmeister has the key to that room.
Regards,
Emanuel
am 21.01.2021 10:42
@Tobias ? any updates?
am 21.01.2021 18:02
Hello Emanuel01,
please note that the forum is not a live chat.
I have assigned the technician for you. The colleague will contact you to arrange an appointment.
Greetings Moni