Why I get billed for phone when I did not use it

[bukolaj]

Hello Vodafone , Please I will like to know why my invoice for this month has phone bill in it , Because I did not use the phone connection at all 

I was charged 8 euro for something I did not use , there is even no phone box connected to the cable 

Can someone explain to me please. I already sent a mail to support but I dont understand their response and also I can never get to speak with customer care in english . 

[Lars]

Hi bukolaj,

did you perhaps have call forwarding activated in the customer portal?

Best regards

Lars

[bukolaj]

No I did not do anything like that  and I have checked my profile now , call forwarding is not enabled 

Something seems to be wrong please help me as customer care doesnt speak english so its hard to call them to ask 

[Tina]

Hello bukolaj,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina