Want to upgrade cable plan, but need to keep Ipv4 and can´t seem to do it online

[RCrower]

Hey there.

I sent an email to customer support, but surprisingly was redirected to the forums.. 

In any case, I currently have a Cable 400 plan. With the new 1000 available on my area, I wanted to upgrade, more specifically to the bussiness 1000 plan.

The main problem, is that if I try to do so using the "Change my tariff" option in my account, it tells me that I would lose my IPV4 option. I tried looking, but I can´t find a way to add that option again through the sytem.

Unfortunately IPV4 is not optional for me and I require it for work, so all I want to do is to be able to upgrade to the 1000 plan while keeping IPv4.

Any help on getting this done will be greatly appreciated

Thanks,

[Kadse]

Hello RCrower,

a fixed ipv4 you get only in the business contract

best regards, j2019

[Grit · Accepted solution]

Hello RCrower,

the IPv4 will be omitted in any case when the contract is changed. We can't shake that either.

But if you want to book a business contract anyway, that's no problem, because you can book the option "Fixed IP" there.

Regards

Grit