WLAN not working for since change of address

[MelSiko]

Hello

Sorry for wriitng in English, I am on a long journey to learning Deutsch 🙂

I have had a contract for 3 years and recently changed address.

I followed the online procedure and changed my credentials.

I have plugged in my box in the new place: Black KableBox 9A39

All lights are green the '@' cable light blinks green., but no internet connection.

I have been to vodafone and kabel deutschland 3 times and spent 1 hour in the shop each time with no solution.

Online my account is not 'activated' on their system. It has been almost 2 months and I am paying!

I was directed to call a certain number, they could not help and then I was directed here.

Please help 😞 I am researcher and need constant internet.

Kind Regards

MelSiko

[Stephan]

Hi MelSiko,

did you already told us about your move? Did you put the router to the "data" plug on the cable socket?

Regards

Stephan

[MelSiko]

Thank you for responding.

Yes, I changed my address online and even received the letter confirming my address has been changed.

I have had the box plugged into the cable line for a month. 

All lights are green the '@' sign is blinking green but no connection.

I went to CableDeutschland and Vodafone twice and sat while they called different hotlines but nothing has changed.

Today, I checked my Vodafone online and it says 'contract expired!' - last week at Vodafone office it said 'inactivated!'

It was not working before all of this for weeks!

Please help.

If I go to the office, they call the hotline, then the hotline tells me to find a solution here...

Regards

Melissa

[MelSiko]

Actually, I am thinking. The apartment has kabel activated but my apartment only has 2 sockets instead of 3 in my old one. 

Could this be the problem?

Regards

Melissa

[Stephan]

Hi MelSiko,

the socket issue could be the problem.

For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan