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Smart-Analyzer

WLAN not working for since change of address

Hello

 

Sorry for wriitng in English, I am on a long journey to learning Deutsch Smiley (fröhlich)

 

I have had a contract for 3 years and recently changed address.

I followed the online procedure and changed my credentials.

I have plugged in my box in the new place: Black KableBox 9A39

All lights are green the '@' cable light blinks green., but no internet connection.

 

I have been to vodafone and kabel deutschland 3 times and spent 1 hour in the shop each time with no solution.

Online my account is not 'activated' on their system. It has been almost 2 months and I am paying!

 

I was directed to call a certain number, they could not help and then I was directed here.

 

Please help Smiley (traurig) I am researcher and need constant internet.

 

Kind Regards

MelSiko

 

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Moderator

Re: WLAN not working for since change of address

Hi MelSiko,

 

did you already told us about your move? Did you put the router to the "data" plug on the cable socket?

 

Regards

Stephan

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Smart-Analyzer

Re: WLAN not working for since change of address

Thank you for responding.

 

Yes, I changed my address online and even received the letter confirming my address has been changed.

I have had the box plugged into the cable line for a month. 

All lights are green the '@' sign is blinking green but no connection.

 

I went to CableDeutschland and Vodafone twice and sat while they called different hotlines but nothing has changed.

 

Today, I checked my Vodafone online and it says 'contract expired!' - last week at Vodafone office it said 'inactivated!'

It was not working before all of this for weeks!

 

Please help.

If I go to the office, they call the hotline, then the hotline tells me to find a solution here...

 

Regards

Melissa

Smart-Analyzer

Re: WLAN not working for since change of address

Actually, I am thinking. The apartment has kabel activated but my apartment only has 2 sockets instead of 3 in my old one. 

 

Could this be the problem?

 

Regards

Melissa

Moderator

Re: WLAN not working for since change of address

Hi MelSiko,

 

the socket issue could be the problem.

 

For a closer look I need some information from you. Please send me a private message with the following information:

 

your name

your address

date of birth

your customer number

the link of this thread

 

Please reply here when you have sent the private message.

 

Regards

Stephan

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Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.