Vodafone added extra contract to my account

[sanyam123]

On checking my bank statement, i find that there is an additional debit of 60 EUR on my account. On reaching the customer care, i am unable to contact anyone, as there are lot of numbers and i dont understand German. Finally i am able to find an email support, where they say that they added the contract in April, and since I didnt cancel the contract in 14 days, now the contract has to stay. I find this extreme misuse of the customer account, and extremely unprofessional. The new contract is of a TV subscription, and I dont even have a TV at my home.!

Edit: @sanyam123 thread moved to right board

[Thomas]

Hi sanyam123,

I'm trying to help you. First send me your customer number, name and address in a private message. Then get in touch here again.

Regards

Thomas

[sanyam123]

Hi Thomas,

I have sent you the details via private message. 

[Lars]

Hello sanyam123,

the order for TV was transmitted to us by the shop, where you also completed Internet & telephone. Do you have the possibility to ask there? We can't do anything for you here.

Best regards

Lars

[sanyam123]

Hi,

I went to the shop. They have told me that this contract is not from their shop. It is through 2 agents who claim to be from Vodafone, and have created multiple such cases of fake contracts. 

It looks like a clear mistake form Vodafone. There is no signed contract, and yet vodafone has this contract in my account. 

[Nancy]

Hello sanyam123,

I can gladly pass it on for examination, but I don't give you much hope, because the time limit for revocation has passed. As soon as I have a back info, I will let you know. If your colleagues should contact you before, please inform me.

Best regards

Nancy

[sanyam123]

Hi Nancy,

I understand that there can be restrictions from Vodafone perspective. However I would request you to examine it from an impartial view.

As a customer, I have not requested TV services from Vodafone. Further, I have not signed any contract for TV services. Thus, how can I be held for any contract? It is a simple case of an error on Vodafone's side, for which I am not responsible.

[Lars]

Hi sanyam123,

colleagues will contact us as soon as they have checked. But you also got a GigaTV box, what did you do with it?

Best regards

Lars

[sanyam123]

Hi Lars

It is kept at my place. Vodafone is welcome to come and collect it. 

[Lars]

Hi sanyam123,

the colleagues have revoked the contract. You will receive a written confirmation by post within the next few days. The fees incurred will be reimbursed.

You will find a return label in the package with the GigaTV box. Do you have any further questions or can we conclude the thread with it?

Best regards

Lars