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Vodafone account locked
DSL29
Netzwerkforscher
Netzwerkforscher

Hi

Can you please help to unlock myvodafone account it is currently showing this message

Your customer account is blocked. At the moment you can only use it to a limited extent and you cannot make any changes

Thanks.

4 Antworten 4
Torsten
SuperUser
SuperUser

In most cases this is because your customer account has a backlog of more than € 75.

DSL29
Netzwerkforscher
Netzwerkforscher

Hi

Thanks for the quick response. But I dont have any backlogs...?

Are you sure, have you checked your bills and your bank account statement?

DSL29
Netzwerkforscher
Netzwerkforscher

I tooke the new contract with unitymedia. Due to recent update with vodafone-unitymedia my direct SEPA payment was not updated. And I am unable process the payment for the Apr-2021.

But I already done the payment for Apr-2021 with bank transfer.

And I try to update my payment settings to change SEPA. It is showing this message.