Vodafone Kabel Invoices

[ncosta]

Hello,

In September we have requested the cease of the following circuits but we are still being invoiced, for the following locations:



Can you please proceed with their cancellation asap?

Edit: @ncosta  Addresses and invoice removed. Do not post personal information publicly. Best regards Kurtler

[ncosta]

Understood. So, what should i do?

[Kurtler]

Wait until a moderator response here. You can send your data to him via PM.

Best regards Kurt

[ncosta]

I have been not contacted yet. Any updates?

[Stephan]

Hi ncosta,

I'm afraid I don't quite understand.

Did you have cable internet connections at multiple addresses? If so, do these contracts also have terms.

If you cancel these contracts, they will only be terminated at the end of the terms. The termination dates are then stated in the termination confirmations for these contracts.

Regards

Stephan

[ncosta]

Hi there,

that's correct. But in some of them and although we had requested to be cancelled and they're still being invoiced. To whom i can address these issues?

Thanks!

[Stephan]

Hi ncosta,

please have a lokk to the contract papers. With the customer data in this papers you can address your cancellation request via this cancellation form.

Regards

Stephan

[ncosta]

Hi,

we're talking about multiple contracts coming from a business company. 

There is a hotline number where we can call and ask for the cancelattion of these?

[Stephan]

Hi ncosta,

you can find the necessary contact data for your business contracts also in you papers. But the language might be a problem. Do you have colleagues who can discuss this in German?

Regards

Stephan

[ncosta]

Hi,

yes i have a colleague.

Can you confirm the phone number is one of these:

Kundenservice
Kontakt
Bei Storungen
0800 278 70 00
www.vodafone.de/kabelkontakt
0800 526 66 25

Regards,