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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 27.12.2018 16:49 - zuletzt bearbeitet am 27.12.2018 16:52 von Boris
Hi,
My Vodafone Kabel Deutschland account was cancelled in November 2018, but 100 euros was taken from my account on December 22. I feel like this charge is an error as I gave my notice for canceling in August 2018. My account number is xxxxx.
Edit: Account details deleted. Boris
am 27.12.2018 17:12
am 28.12.2018 18:51
Hi Mavi122,
we can't check the call. The cancellation confirmation always lists what has to be returned. The cable router should also be listed there. Therefore the statement that was made is not relevant. It counts what was recorded on the confirmation.
Regards
Thomas
am 31.12.2018 10:52
am 02.01.2019 18:34
HI Mavi122,
I can hardly imagine that one of my colleagues told you that you could throw away the router, especially as the return of the device is also written in the cancellation confirmation.
Anyway, I wasn't there during the call and if the router is sent back now, we can credit it back.
Regards
Stephan