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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
10.01.2020 21:53 - bearbeitet 10.01.2020 21:55
Hello Guys,
Sorry for a long post, but it is essential in my case !!!
July 2019 :
1) Back in July last year, I called the Vodafone hotline for the information regarding the internet plans. During our discussion over the phone, I asked some clarification regarding terms and conditions of the contract. The vodafone helpline person didn't provide the clarifications I asked. Therefore I did not accept the terms of the contract. I explicitly said so during our call. The moment I said "NO" to the terms, the helpline person hung up on me. I still remember the uneasy feeling 😞 . I waited one week for vodafone to contact me. No contact was made, No confirmation of contract. So I concluded that contract was not done,
2) After a week, I went to the Vodafone store in July 2019, I signed contract myself and everything went fine.
3) However, I recently checked my account statement. And discoverd that the Vodafone has charged me for both contracts.
4) So, I complained to Vodafone about the false contract and requested them to stop charging me for the contracts I didnt agree to. However I haven't got solution to my problem. It has been 5 days since I complained.
5) Instead of solving my problem, Vodafone today sent ( ++++ WAIT FOR IT ++++.) a new contract !!!!!!!! This time of iPhone + SIM card with bill of 634€. I have not agreed / requested / inequired about such a contract and phone.
If Vodafone persons are reading this post, Please stop charging me the huge sums of bill I didnt agree to. This is really unethical and unfair way to treat your customers. How can I get rid of these contracts, I didnt agree to ?
Gelöst! Gehe zu Lösung.
am 13.01.2020 12:17
Hi mota,
the 2nd contract is removed and you will receive an credit note.
Regards
Thomas
am 11.01.2020 11:22
Hello mota,
welcome to our community. Nice to see you.
I can't promise you there's anything I can do after all this time. For a closer look send me the following informations in a private message:
full name
date of birth
address
customer number
Please reply here when you have sent the private
As far as the new mobile phone contract is concerned: please open a separate post on the right board.
Best regards
Tina
am 11.01.2020 13:00
Hallo Tina,
I have sent the private message,
am 13.01.2020 07:42
Hi mota,
under the customer number there is only an Internet & Phone cable contract There is also only the one under the address. So far everything is fine. So it is only about the unwanted mobile phone contract. You have a thread to this and there is already a moderator on it. Can we close the post here then?
Regards
Thomas
am 13.01.2020 11:04
Hello @Thomas ,
Thank you for your support. Before finally closing the thread, I would like to confirm one thing about this issue. I have sent the PN about it.
am 13.01.2020 12:17
Hi mota,
the 2nd contract is removed and you will receive an credit note.
Regards
Thomas
am 06.02.2020 16:46
Hello @Thomas,
I have not received credit note as mentioned by you. Could you please let me know if the credits are added in my account?
Thank you.
am 08.02.2020 14:10
Hello mota,
unfortunately, the reimbursement system takes a while. Please be patient.
Regards
Grit