Urgent Help Bitte

[Preeju]

Dear Vodafone,

I am a customer of yours from the month of May 2018 and until today I could not use any of the services provided by you. My Kundennummer: ***

Vodafone representatives visited my home and offered me a better package for internet and cable ,installation of cable conection and cancellation of my existing contract with O2.I signed a paper which I later understand that it was a contract. Within two days I got a DHL packet and one month later deduction started from my bank accout. I paid now seven months and below is the status of services offered to me

1. Offered installation from Vodafone but not given. An adapter needs to be installed so that I can use internet via cable and the DHL packet remains in my home unopened as adviced by Vodafone representative.

2. Offered cancellation of my existing O2 contract but not cancelled and now I am paying O2 and Vodafone 

3.Offered reduction in price as my apartment is already paying money for the cable from my monthly rent., but I received no reduction.

I payed more than 200 Euro, complained mutiple times to the representatives and in Vodafone portal but nothing happened

As I have difficulty in speaking German I am lost and don't know what to do. If someone out there know how to deal with this please help

Thanks and Regards
Preeju

Edit: Customer number removed

[Preeju]

Hello Thomas,

I am waiting for your reply. Is there any way to get me out of this mess?

Please respond.

Best Regards
Preeju

[Preeju]

Hi Thomas,

Any updates 

Will my O2 contract get cancelled? I am not a riich person to pay both Vodafone and O2 together. Please help

Will I get an adapter to use Vodafone?

Best Regards

Preeju

[Tina]

Hello Preeju,

I've looked at the order. There's no order to terminate your contract with O2. I will send you the form via mail. We will take care of it if you return it filled out and signed.

I will send you an adapter.

Best regards

Tina

[Preeju]

Thank you so much Tina.

Please send the form I shall fill it and send it back you signed.

Thanks and Regards

Preeju

[Preeju]

Hello Tina,

I have not received the form till now . Can you send it to me ?

Also have send the dapter ?

Thanks and Regards

Preeju

[Stephan]

Hi Preeju,

the form should arrive tomorrow.

Regards

Stephan

[Preeju]

Hi Stephan,

Thank you,

I received the form. I have filled and signed it and I send the scanned copy through Vodafone.de/kabelkontakt.

Can you confirm if you received the same. Should I attach here ?

Can you also tell me when will i receive the adaptor?

Thanks and Regards

Preeju

[Nancy]

Hello Preeju,

exactly, send the form via our contact form. The adapter was shipped on 26.11.2018. Have you received it in the meantime?

Best regards

Nancy

[Preeju]

Hello Nancy,

Thank you. I sent the form via Contact form and I received the adaptor. 

Can you confirm whether you have received the form from my side?

Thanks and Regards

Preeju

[Tina]

Hello Preeju,

we have received the form and sent it to your previous provider.

Best regards

Tina