Unusable Internet Speed Problem

[Jordan01]

Hi,

My contract is Red Internet & Phone 50 Cable. 
Internet speed is suppose to be 50Mbit/s. 
However past 10 days it's very slow and not usable. I did several speed tests and speed is between 30Kb/s to 75Kb/s.
It takes more than 5 minutes to load this page.
Please help me with this problem.

Best regards 

[ERFD]

Hello, Jordan01,

are you testing the connection via LAN or WLAN? Does this concern all devices in the household or only certain ones? Is the speed around the clock in this range?

Best regards Fred

[Jordan01]

Hi Fred,

Here is the details about my test:
Device                              Connection      Speed     

Macbook Pro 2015          WLAN               28 Kb/s

Macbook Pro 2019          WLAN               35 Kb/s

Iphone X                           WLAN               67 Kb/s

Macbook Pro 2015          LAN                  75 Kb/s

I used fast.com to test it.

As you can see I tried with different devices and connection types. 

Actually you don't even need testing you can clearly see it's very very slow.
It takes more than 5 minutes to load this page: https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Unusable-Internet-Speed-Problem/m-p...

I don't know what you mean bythis : "Is the speed around the clock in this range?" 

Best regards

[Moni_GK · Accepted solution]

Hello Jordan01,

is the speed always so slow or only at certain times of the day?

From another case I still had your customer number. So I could have a look at the line directly.

The connection is inconspicuous.

Is it running meanwhile or still not?

Best regards

Moni