Umzug wegen Umzug ins Ausland (Spanien)

[Torres]

Dear,

On 1st of April I left Germany due to a new job in Spain. I have been trying to cancel my contract for weeks,  even months. I sent the documents that you requested, my new contract in Spain, new contract of my new flat..I haven´t received any answer. Please, could you tell me which information you neen? I have sent all the documents by post as it was required, long time ago.

I really appreciate if someone gives an answer and tell me what I have to do. According to the German law, I can cancel this contract due to my transfer to Spain. Why do I have to keep paying this contract until June?

Thank you for your answer.

Regards,

Edit: Von DSL ins Kabel-Board verschoben. 

[Díaz_de_Vivar]

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@Torres  schrieb:

Why do I have to keep paying this contract until June?

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This is due to German law. § 46 Abs 8 BGB. You have to pay three months after leaving:

Wird die Leistung am neuen Wohnsitz nicht angeboten, ist der Verbraucher zur Kündigung des Vertrages unter Einhaltung einer Kündigungsfrist von drei Monaten zum Ende eines Kalendermonats berechtigt.

[Torres]

Thanks for the answer. Sorry, I wanted to say that I have to pay until September,

In January I informed to Kabeldeutschland that I was going to leave the country, so I wanted to cancel my contract as soon as possible. The answer was: the contract will be canceled by the end of September when actually it´s when the annual contract finishes.

I sent all the documents, as I said before, and the result is: no answer, no cancelation. I have to keep paying until September. I did everything that I supposed to do: inform 3months in advance, documents...and still have to pay until the end of the contract. I´ve been with Kabel Deutschland around 4 years...

Thanks.

[Thomas]

Hi Torres,

you've come to the right place. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Torres]

Thanks, Thomas for your quick and nice reply!

I have already sent you a message.

Regards,

[Lars · Accepted solution]

Hi Torres,

the notice of termination was adjusted to 29.06.2019. The 3-month notice period applies from the date of the move. You have given us the 31.03.2019 as your moving date. So everything is fine.

Best regards

Lars