TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 13.08.2020 08:55
Hello Team,
I have cancelled the new contract in last week and i havent recieved any cancellation email since 7th August 2020.
I asked customer care multiple times and they confirmed that contract is cancelled over phone but haven't received any confirmation email from Unitymedia/Vodafone support. When i try to get a new connection , It is not possible since the old contract is seen active for the same address.
I need confirmation email from team over email to proceed with new connection.
English support is not possible over hotline.
Need urgent resolution.
am 17.08.2020 14:22
Hello Anjana_A,
please send me a PM with information about the contract owner, date of birth and complete address + customer number (if you have it at hand). I will then send you a confirmation of cancellation.
Many greetings,
Maria