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URGENT _Contract not disabled since a week. English customer care not possible.
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Rookie

Hello Team,

I have cancelled the new contract in last week and i havent recieved any cancellation email since 7th August 2020.

I asked customer care multiple times and they confirmed that contract is cancelled over phone but haven't received any confirmation email from Unitymedia/Vodafone support. When i try to get a new connection , It is not possible since the old contract is seen active for the same address.

 

I need confirmation email from team over email to proceed with new connection.

 

English support is not possible over hotline.

Need urgent resolution.

 

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1 Antwort 1
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Moderatorin

Hello Anjana_A,

 

please send me a PM with information about the contract owner, date of birth and complete address + customer number (if you have it at hand). I will then send you a confirmation of cancellation.

 

Many greetings,

Maria

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