Two Contracts

[WanderingDragon]

Recently, there was a Vodafone representative visit to my apartment asking if I would like a plan upgrade.

I decided to go with the Plan upgrade since the Internet usage has increased in the Corona times.

I previously had Vodafone Red Internet & Phone 200 Cable, and the upgrade option was for Red Internet & Phone 500 Cable.

I assumed that the upgrade would happen to my existing contract, but to my surprise, there is new contract which is setup.

Now, I have two contracts active, and I just received the bill for both.

Can somebody help me cancelling my contract?

[Stephan]

Hi WanderingDragon,

welcome here in our Community.

How long has it been now? You must have gotten completely new hardware, right?

Please send me a private message with the following information:

your name

your address

date of birth

your customer number (old & new)

the link of this thread

Please reply here when you have sent the private message. I'll have a look.

Regards

Stephan

[WanderingDragon]

Hi @Stephan , I have sent you a private message with the necessary details.

[Stephan]

Hi WanderingDragon,

thanks for your pm.

It was my understanding that you had made a new contract on yourself. Unfortunately, here the new contract is on a completely different person.

Unfortunately, there is nothing we can do about that. There is unfortunately no basis here to terminate the old contract.

But the new contract is still new enough that it can be revoked, as a gesture of good will.

Regards

Stephan

[WanderingDragon]

Can we then cancel the new contract? Also, for setting up the previous connection, what is required?

[Stephan]

Hi WanderingDragon,

I'll manage the cancellation of the new contract for you.

What do you meant with setup the old conmnection? The old connection should have worked before. Please plug the old router into the cable socket.

Regards

Stephan

[WanderingDragon]

Thank you so much. Let me know when the new contract is cancelled.

Another quick question. Since, I have now two routers with me, how do I return one of the routers back?

[Stephan]

Hi WanderingDragon,

you'll get a confirmation in the next days. The new contract is cancelled then.

In this cancellation you'll find the retoure adress for the newer router.

Regards

Stephan

[WanderingDragon]

Thank you so much @Stephan . Appreciate your support.

Probably the last question around this. Would there by downtime for switching over the connection from current speed(500Mbps) to previous(200Mbps? If yes, when?

[Thomas]

Hi WanderingDragon,

there's no downtime.

Regards

Thomas