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Troubles with cancelling contract
zless
Smart-Analyzer
Smart-Analyzer

Hey there,

 

Maybe I can get some help there. Almost three month ago I cancelled my contract with Kabel Deutschland and got confirmation letter about termination since March 2019. Later call-center operator contacted me by phone with an offer to prolong contract on more favorable terms. I agreed and was promised to be send email confirmation with new terms. However, no confirmation followed, also my tariff remained the same, except that termination date now has changed. It looks like they just prolonged my contract ignoring other part of agreement and cancelled my termination.

11 Antworten 11
zless
Smart-Analyzer
Smart-Analyzer

Hi Thomas,

 

Thank you, this would be really great. Please do so.

Thomas
Moderator:in
Moderator:in

Hi zless,

 

is already done.

 

Regards

Thomas

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