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Lösung

Troubles with cancelling contract
zless
Smart-Analyzer
Smart-Analyzer

Hey there,

 

Maybe I can get some help there. Almost three month ago I cancelled my contract with Kabel Deutschland and got confirmation letter about termination since March 2019. Later call-center operator contacted me by phone with an offer to prolong contract on more favorable terms. I agreed and was promised to be send email confirmation with new terms. However, no confirmation followed, also my tariff remained the same, except that termination date now has changed. It looks like they just prolonged my contract ignoring other part of agreement and cancelled my termination.

1 Akzeptierte Lösung

Akzeptierte Lösungen
Thomas
Moderator:in
Moderator:in

Hi zless,

 

is already done.

 

Regards

Thomas

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Lösung in ursprünglichem Beitrag anzeigen

11 Antworten 11
Lars
Ex-Moderator:in
Ex-Moderator:in

Hi zless,

 

I'll see what's in the system. Please send me your customer number, name, address and date of birth by private message. Please contact me here in the thread as soon as you have sent the PM.

 

Best regards

Lars

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zless
Smart-Analyzer
Smart-Analyzer

Thanks! Sent details via PM.

Thomas
Moderator:in
Moderator:in

Hi zless,

 

the offer wasn't booked because there must have been something left to settle. Unfortunately the cancellation was cancelled in advance and the contract was automatically extended. How do we want to proceed now? Should the contract be terminated retroactively at the end of the term?

 

Regards

Thomas

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zless
Smart-Analyzer
Smart-Analyzer

Hi Thomas,

 

Alright, thank you for figuring this out. Let's continue with termination procedure.

Thomas
Moderator:in
Moderator:in

Hi zless,

 

so should we terminate the contract?

 

Regards

Thomas

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zless
Smart-Analyzer
Smart-Analyzer

Hi Thomas,

 

Yes, please do that.

Thomas
Moderator:in
Moderator:in

Hi zless,

 

just for information. When I process this, the connection is directly disconnected. If that's so okay i'll end the contract.

 

Regards

Thomas

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zless
Smart-Analyzer
Smart-Analyzer

Hi Thomas,

 

My contract was valid until 29.03.2019. I'd like to keep the service functional until that date, cause it is already paid. It is possible?

Thomas
Moderator:in
Moderator:in

Hi zless,

 

yeah, we can do that.

 

Regards

Thomas

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