Trouble cancelling internet service

[jasonw]

Please forgive my use of English as I am not fluent in German yet. Thank you.

I have had my contract for over 2 years. I moved to a new building where I was told by my landlord that I could only use a specific provider. Since then I have tried several ways to cancel my service. I have used the online form twice (I used it again today). At one point I believe I received an email stating my account. It's been 2 months since and am still being billed.

I even visited a Vodafone location and what turned away. Please help. Thank you.

Best,

Jason

[jasonw]

Hi Tina,

Can you check my account again?  I just receive a new invoice via email but with the wrong address.  Did Vodafone mistake my cancellation and set me up with a new account under a wrong address?  😞

Best,

Jason

[Tina]

Hello jasonw,

I looked again for you. Your contract is terminated. Can you send me the invoice by PN?

Kind regards

Tina