Transfer of internet contract to new address

[pavlos11]

Hello,

I recently visited a Vodafone store to ask for a transfer of my internet contract to a new address. Although I was told that the tranfer was possible and the order was made, now on my account it says that my contract will be terminated and that the products are not available in my new address. 

I am a bit confused since online I can see that there is availability in my new address. Could you please help me to tranfer my existing contract?

Thanks a lot. 

[Chr1ssy]

Hi pavlos11,

i would be glad to help you with this.

Please send me a pm with the following data information:

- full name

- costumer number  

- old and new address

- date of birth

I also need the date of the movement and the product you want to use.

Please write a notification in here, after you've sent the pm.

Kind regards

Chr1ssy

[pavlos11]

Hi Chr1ssy,

thanks for offering your help. At the end Vodafone contacted me and explain that I need to make a new contract since the cable provider is different. 

But maybe you can help me tracking my new order! It was made on the 31 of January but I still haven't received the router from Vodafone. I can provide the Vertragszusammenfassungs-ID of my order. 

Thanks!

[R4mona]

Hey pavlos11,
 

Thank you very much for your feedback.

First of all, I am glad that my colleagues contacted you and explained that you need a new contract.

In order for us to see if the router is on its way, we need a private message with the data my colleague Chr1ssy asked you for.

Please let us know here as soon as the message is out.

Kind regards

R4mona

[pavlos11]

Hi R4mona,

I have sent you my details and the Vetragszusammenfassungs-ID of my order with a private message as you requested.

Thanks a lot for your help!