Termination of contract due to change of address

[SnehaNair]

I am Sneha Nair. My kudennummer- 9337*****, vertragsnummer- 9769*****

I had a vodafone cable connection and now i have shifted to a student dorm where i already have a internet connection from studentwohnheim. Therefore internet connection from outside is not allowed. 

Previous address of connection:******** , 80689.

Present address after moving: ******* , 81377.

Please consider my request for contract cancellation. 

Awaiting your reply.

Thanks.

Sneha Nair

Edit: please do not post personal information publicly. Attachment deleted

[Thomas]

Hi SnehaNair,

let's take a look. Send me your customer number, name, date of birth, old and new address in a private message.

Then reply again here in the post.

Regards

Thomas

[SnehaNair]

I have sent you the details as required. Please help me regarding this. 

Thanks

[Tina · Accepted solution]

You already informed on 9th of May our customer service about your move . You also sent the confirmation of registration. The colleagues have already taken care of the cancellation. You will receive the confirmation in the coming days. But the address is different. What is correct now?

Best regards

Tina

[SnehaNair]

Hello Tina

Thanks for your message. My current address is 

*** , which is also a student dorm.

Please send the cancellation confirmation to the above mentioned address. I have mailed again the address registration document in mail.

Thank you

Edit: please do not post personal information publicly. Attachment deleted

[SnehaNair]

Edit: please do not post personal information publicly. Attachment deleted

[Tina]

Can you send me the registration confirmation in a PN (as a picture)?

Best regards

Tina

[Tina]

Thanks. I adjusted it in the cancellation. You'll get the confirmation in the next few days.

Best regards

Tina

[SnehaNair]

Thank you for the reply.

I wanted to know will there be any cancellation charges? and when would the bill deduction end from my account?

Thank you

[Tina]

Your contract ends on 11th of august 2019. Until this day we charge the monthly fees.

Best regards

Tina

[SnehaNair]

Thank you for the reply.