TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
am 13.11.2019 14:28
Dear Vodafone Team,
I tried to contact Vodafone with the "termination contact form" link, I got an answer asking me to post a message here on the forum.
I would like to cancel my contract. I assume I will have to send you couple of information by private message ?
Thank you in advance for your feedback,
Best regards.
am 13.11.2019 20:32
Hello OnceIAteAnApple,
what kind of resignation do you want? Are you moving or something like that? So the question is: Why do you want to quit?
Regards
Grit
am 13.11.2019 20:42
Hi Grit,
Thank you for your quick answer,
Indeed, I'm moving out of my current flat to a WG (in Germany) which has already an internet provider.
I'm looking for the fastest/cheapest way of resignating.
Thanks and regards
am 13.11.2019 21:58
Hey OnceIAteAnApple,
is the cable connection possible in the new apartment? Unfortunately, it does not matter whether another provider is already being used there if the contract can be taken along. Then only a normal cancellation at the end of the term is possible.
Regards
Grit
am 13.11.2019 22:15
Hi,
I do not really know if in the new flat the cable connection is possible, how can I know ? If I give you the new address can you check ?
In any cases, even if you succeed to move my current contract to the new address, I want to terminate my contract like a "normal" cancellation. The end of my contract commitment should be on the 02.04.2020.
I want a confirmation that no automatic extention of my current contract will happen.
Thank you and best regards
am 15.11.2019 07:40
Hello OnceIAteAnApple,
for a closer look send me the following informations in a private message:
full name
date of birth
current and new address
customer number
Write a short reply here afterwards.
Best regards
Tina
am 15.11.2019 14:17
Dear Tina,
Private message has been sent.
Thanks and best regards
am 15.11.2019 14:56
Hello OnceIAteAnApple,
hanks for your pn. I commissioned your move and the cancellation. You get confirmation on both.
Best regards
Tina
am 15.11.2019 15:03
Thank you a lot Tina,
Would you know how long the move takes ?
If I plug my box to the new place will it work straight away ?
Sincerely
am 16.11.2019 14:38
No, a technician must install the new connection. He will contact you by phone for an appointment.
Best regards
Tina