Terminate the Vodafone Giga TV contract

[Shalin]

Hello, Wonderful Vodafone executive. 

Greetings of the day !! 

On 22-July-2020 in the evening, a Vodafone executive I received the Giga TV setup box home.

After setting it up I found it not so useful. Later I wanted to terminate the Giga TV so I went to this link: 
www [dot] vodafone [dot] de [slash] widrufsrecht [dot] html got this email address kabel-widruf [at] vodafone [dot] com. But I started getting the Mail delivery failure. Can you please terminate my Vodafone Giga TV connection, please. 

[Shalin]

Just an update from my side.

I found another email address to request for cancellation kabel-widerruf[at]vodafone[dot]com

So I have sent an email for contract termination. Would really appreciate it if you guys can help me cancel the contract at the earliest. 

[Lars]

Hi Shalin,

the address is right. The colleagues will take care of it. The e-mail addresses are not that hard to find, look here

Best regards

Lars

[Shalin]

@Lars 

Thank you so much for your reply on weekend .

I already sent out an email.

So do you mean they will terminate the contract?

And I have the Giga TV box, where should I send it back?

[Lars · Accepted solution]

Hi Shalin,

yes, also on weekends we are from time to time on the road in the community 

You will receive the details of the revocation and the return address in writing as soon as your colleagues have processed the case.

Best regards

Lars

[Shalin]

I just found this address to send the package back to Vodafone. So if I send it back 

In the case of a purchase contract, we can refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier. You have the goods immediately and in any event no later than within fourteen days from the date on which you informed us of the cancellation of this contract



Vodafone Kabel Deutschland Vertrieb und Service GmbH
c / o DHL Paket Returns Returns
Am Tower 222
90475 Nuremberg



send back or hand over. The deadline is met if you send the goods before the fourteen day period has expired.

I got the above excerpt from Widerrufsrecht

So does that mean I have to send the package to the above address after I requested for cancellation? 

[Shalin]

My Contract is terminated and I have sent my device back to the specified address. 

Special thanks to you @Lars 

[Lars]

Hi Shalin,

perfect, then there we have it I'll close the thread with this.

Best regards

Lars