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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
am 12.11.2019 11:16
Hi, I will go back to China, so I want to end my contract on 01.01.2020.
However, on the page "Meine Internet & Phone Kündigung" it shows as following,
> Vertragsende: 04.01.2021
> Vertragsnummer: *********
> Kündigungsstatus: in Bearbeitung
How can I end my contract on 01.01.2020?
am 12.11.2019 17:22
Hi fuluwia,
in this case we can terminate the contract with a period of 3 months starting from the day of the move. Please send us your customer number, name, date of birth and address in an private message.
Then reply again here in the post.
Regards
Thomas
am 12.11.2019 17:33
Thank you for the response. I have sent the information.
am 12.11.2019 18:38
Hi fuluwia,
we've adjusted the cancellation. You will also receive a new confirmation.
Regards
Thomas
am 13.11.2019 13:44
Is 31.03.2020 the earliest day to terminate my contract?
Can I terminate the contract on 31.12.2019?
am 13.11.2019 15:46
Hi fuluwia,
in case of relocation the contract is terminated with a period of 3 months. The period begins with the day of the removal. An earlier date is therefore not possible.
Regards
Thomas
am 14.11.2019 09:59
So I have to pay three months more.
I really do not understand.
I will go back to China and my bank account will also be closed.
I do not know how to pay either after leaving.
am 14.11.2019 15:18
Hi fuluwia,
yes you have three months left to pay. The easiest way is to transfer the money.
Regards
Thomas