Terminate contract

[fuluwia]

Hi, I will go back to China, so I want to end my contract on 01.01.2020.

However, on the page "Meine Internet & Phone Kündigung" it shows as following,

> Vertragsende: 04.01.2021

> Vertragsnummer: *********

> Kündigungsstatus:  in Bearbeitung

How can I end my contract on 01.01.2020?

[Thomas]

Hi fuluwia,

in this case we can terminate the contract with a period of 3 months starting from the day of the move. Please send us your customer number, name, date of birth and address in an private message.

Then reply again here in the post.

Regards

Thomas

[fuluwia]

Thank you for the response. I have sent the information.

[Thomas]

Hi fuluwia,

we've adjusted the cancellation. You will also receive a new confirmation.

Regards

Thomas

[fuluwia]

Is 31.03.2020 the earliest day to terminate my contract?

Can I terminate the contract on 31.12.2019?

[Thomas]

Hi fuluwia,

in case of relocation the contract is terminated with a period of 3 months. The period begins with the day of the removal. An earlier date is therefore not possible.

Regards

Thomas

[fuluwia]

So I have to pay three months more.

I really do not understand.

I will go back to China and my bank account will also be closed.

I do not know how to pay either after leaving.

[Thomas]

Hi fuluwia,

yes you have three months left to pay. The easiest way is to transfer the money.

Regards

Thomas