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1

Frage

2

Antwort

3

Lösung

Terminate contract
alex0
Smart-Analyzer
Smart-Analyzer

Hello

 

I have moved from Hamburg to Berlin and I would like to terminate my Internet and TV contract due to moving. 

My contract number is ***

 

Thanks!

 

Alexander

 

Edit: Customer number removed for privacy reasons. VF_Grit

1 Akzeptierte Lösung

Akzeptierte Lösungen
Thomas
Moderator:in
Moderator:in

Hi alex0,

 

as a gesture of goodwill, we have terminated the contracts in Hamburg. You will also get a confirmation

 

Regards

Thomas

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Lösung in ursprünglichem Beitrag anzeigen

8 Antworten 8
Thomas
Moderator:in
Moderator:in

Hi alex0,

 

if the new address is not supplied by us, the contract can be terminated with a period of 3 months. If we can provide, the contract moves with it.

 

Regards

Thomas

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alex0
Smart-Analyzer
Smart-Analyzer

Hey Thomas,

 

Thanks for your response.

I have a new contract with you on my new address. But I didn't do it with umzug service and just opened a new one cause there was a period of time when I needed internet connection in both places.

 

I can provide all information with new kundenummer and also can send registration paper.

 

Alexander

Thomas
Moderator:in
Moderator:in

Hi alex0,

 

then I guess we have a little problem now. Unfortunately, it is the wrong way to simply make a new contract. There are now 2 contracts at different addresses without information that you have moved. I can take a look at that but I can't promise in advance that we can do anything about it.  Send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas

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alex0
Smart-Analyzer
Smart-Analyzer

Sent you a private message

Thomas
Moderator:in
Moderator:in

Hi alex0,

 

as a gesture of goodwill, we have terminated the contracts in Hamburg. You will also get a confirmation

 

Regards

Thomas

Bewertet hilfreiche Beiträge mit Likes!
alex0
Smart-Analyzer
Smart-Analyzer

Thank you so much, Thomas!

 

I really appreciate your help! You provide great customer service!

Wish you all the best!

 

Alexander

 

 

Thomas
Moderator:in
Moderator:in

Hi alex0,

 

you're welcome. Do you still have questions or can the contribution be closed?

 

Regards

Thomas

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alex0
Smart-Analyzer
Smart-Analyzer

No questions so far. I think you can close it