Switch to lower tariff after 12 months

[Archana_Dwivedi]

Hello,

I have Red Internet & Phone 500 Cable from more than a year and would like to downgrade to Red Internet & Phone 200/100 Cable. I have limited German speaking skills so calling the helpline did not help. I have even written mails before but of no use. I have been trying to do this from last one month.

Please let me know how to do it. I can send my customer number via private message. Thank you.

Regards,

Archana

[Archana_Dwivedi · Accepted solution]

A private message sent to one of the associates. Thank you and this can be ignored now.