Internet, Telefon & TV über Kabel

Switch to a cheaper tariff possible?
Highlighted
Smart-Analyzer

Good day

Before describing my question, I want to say big thanks to Vodafone-de team for doing their job and providing us access to the Internet...

 

I currently have the following tariff: Red Internet & Phone 200 Cable

Now I no longer need 200 MBit/s speed... I want to switch tariff to Red Internet & Phone 100 Cable. However, it seems that it is not possible to change tariff on MeinVodafone pages... It is only possible to switch to more expensive tariffs, like 400 cable, 500 cable and so on... I wonder why is that so..

Also, I no longer need high-speed upload (50 MBit/s) option. I want to cancel it, but I cannot find a way to cancel it from MeinVodafone pages.

Please note that I only want to switch to 100-Cable if it costs less than 200-Cable. I assume that it costs less but I can't know for sure because I don't see it in the list, so I can't check the price.

 

Can someone please help me with this? Thanks

Mehr anzeigen
8 Antworten 8
SuperUser

Downgrades are possible when the minimum contract duration is reached.

Mehr anzeigen
Moderatorin

For a closer look

 

welcome to our community. Nice to see you.

 

I'll be glad to help you. Send me the following informations in a private message:

 

full name

date of birth

address

customer number

 

Write a short reply here afterwards.

 

Best regard

Tina

 

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

Mehr anzeigen
Smart-Analyzer

MasterScorp1982: thanks for the response. I believe that the last time I changed tariff was long ago (several months).

 

Tina: I sent you the requested information in a private message
Mehr anzeigen
Moderatorin

You switched to our tariff "Red Internet & Phone 200 Cable" in September 2018. You can only switch to a smaller tariff after the minimum contract period (24 months) - In September 2020. For the change we charge once 19,99 €.

 

I took care of the cancellation of the upload option. You'll get the cancellation confirmation in the next few days.

 

Best regards

Tina

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

Mehr anzeigen
Smart-Analyzer

Well, that's very interesting... 24 months is a very long time.

I never agreed to pay for something for 24 months. On the page, it says "per month" so the logical thing to imply would be that I pay "per month" and not for two years.

Is there really no way to change it earlier?

Mehr anzeigen
Moderatorin

The monthly fee and the minimum contract term are fundamentally different figures. You find the details in your order confirmation.

I'm sorry, but I can't do it sooner.

 

Best regards

Tina

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

Mehr anzeigen
Smart-Analyzer

Ok I see how it is..

 

There is at least one thing that is not clear to me:

Suppose that the tariff gets changed for me in next year, in September 2020. What will happen then? Will I get another contract that obliges me to pay for 2 more years (until 2022), or can I get a contract with a normal (smaller) time period next time? For example, a contract that can be cancelled any month? Or do all available contracts have period of 2 years?

Mehr anzeigen
Moderatorin

Yes, the minimum contract term is then again 24 months. We don't have any contracts that can be cancelled monthly.

Best regards

Tina

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

Mehr anzeigen