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Supplemental Charges from Keding on top of Cable Internet fee
JosephK
Smart-Analyzer
Smart-Analyzer

 

Dear Vodafone community, 

I have taken a subscription for cable internet with Vodafone on my new address. The agent offered me a free* gigacube for the time it took to connect my cable internet. A few days after the Auftrag, I was approached by Keding to make an appointment for installing the cable modem (which most users can do themselves). Their letter also states that they need an additional € 17.90 for their monthly "services". 

As this was not part of any agreement I made with Vodafone when I ordered the subscription via phone, I contacted Vodafone for Widerruf (I have a confirmation of this in mail). The agent assured me that there should be no fees from a second cable company. My Hausverwaltung also has no connection with them. 

As I still need a temporary solution I went to the shop to pick up the Gigacube. I showed the Keding letter to the salesman as well as his manager there and they both had never heard about them and told me it is a "***". So with this reassurance I did a new Auftrag. 

I do however trust - after haven spoken to 3 Vodafone employees - that this time I will not have to deal with Keding's bogus fees, however one of the earlier topics here suggests otherwise. I live in Plz 10965 Berlin. One of my co workers also has Vodafone Cable (in Neukoeln) but simply received a cable router at home without any "help" from Fa. Keding. 

 

Note: feel free to respond in German.  

12 Antworten 12
Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello JosephK,

 

we have a framework agreement with Keding. There is the possibility to settle the TV-contract about the additional rental costs or, as in your case, a separate contract is necessary. How the company handles it, we do not know in advance. Let us know how you would like to proceed now.

 

Best regards

Nancy

 

 

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Hi Nancy. A Widerruf / Stornierung of the contract is the best option then. Keding fee would add up € 200 every year. I've sent a PM for the further details. 

Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello JosephK,

 

okay, let's do it this way. I've revoked your contract.  You will also receive a confirmation.

 

Do you have any questions?

 

Best regards

Nancy

 

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