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Steps for reducing the speed of Cable Internet in already running contract
dlstudent
Netzwerkforscher
Netzwerkforscher

Hello,

  Could you please tell the procedure for reducing the internet speed of Cable Internet to the absolute minimum bandwidth? If I'm not wrong I think 5mbps is the minimum, right?

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Lars
Ex-Moderator:in
Ex-Moderator:in

Hi dlstudent,

 

I already have your customer data there, so I could have a look right away.

 

The smallest tariff in your case would be the Red Internet & Phone 32 Cable at 29,99 Euro per month. If you wish, I can finish the change with pleasure. The minimum contract duration is then 12 months.

 

Best regards

Lars

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Lars
Ex-Moderator:in
Ex-Moderator:in

Hi dlstudent,

 

I already have your customer data there, so I could have a look right away.

 

The smallest tariff in your case would be the Red Internet & Phone 32 Cable at 29,99 Euro per month. If you wish, I can finish the change with pleasure. The minimum contract duration is then 12 months.

 

Best regards

Lars

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dlstudent
Netzwerkforscher
Netzwerkforscher

Thank you! My current contract runs till 22.05.2020. If I downgrade my current plan to "Red Internet & Phone 32 Cable at 29,99 Euro per month" now (let's say 17.06.19), I want it to end by 17.06.2020. Would it be possible? I don't want more than one year contract extension.

Lars
Ex-Moderator:in
Ex-Moderator:in

Hi dlstudent,

 

that's exactly how it would be. As soon as the change is made, the 12 months start. Should I make the change?

 

Best regards

Lars

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dlstudent
Netzwerkforscher
Netzwerkforscher

Hello Lars,

  Then please downgrade my current plan to 32mbps plan as soon as possible, if there are no additional costs involved for making the change. I guess I can still use the same WLAN router for another 12 months (until expiry of the contract).

 

Thank you!

Lars
Ex-Moderator:in
Ex-Moderator:in

Hi dlstudent,

 

I've processed the change now. Of course you can still use the WLAN router. A written confirmation is on the way to you.

 

Due to the change of tariff the cancellation is invalid. You would have to send a new cancellation if the contract is to end in 12 months.

 

Do you have any further questions?

 

Best regards

Lars

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dlstudent
Netzwerkforscher
Netzwerkforscher

Hello Lars,
  Thank you!

 

 

Tina
Ex-Moderator:in
Ex-Moderator:in

You're welcome . As your request is solved, I will close this thread now.

Best regards
Tina

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