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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 15.06.2019 07:55
Hello,
Could you please tell the procedure for reducing the internet speed of Cable Internet to the absolute minimum bandwidth? If I'm not wrong I think 5mbps is the minimum, right?
Gelöst! Gehe zu Lösung.
am 15.06.2019 14:21
Hi dlstudent,
I already have your customer data there, so I could have a look right away.
The smallest tariff in your case would be the Red Internet & Phone 32 Cable at 29,99 Euro per month. If you wish, I can finish the change with pleasure. The minimum contract duration is then 12 months.
Best regards
Lars
am 15.06.2019 14:21
Hi dlstudent,
I already have your customer data there, so I could have a look right away.
The smallest tariff in your case would be the Red Internet & Phone 32 Cable at 29,99 Euro per month. If you wish, I can finish the change with pleasure. The minimum contract duration is then 12 months.
Best regards
Lars
am 16.06.2019 15:03
Thank you! My current contract runs till 22.05.2020. If I downgrade my current plan to "Red Internet & Phone 32 Cable at 29,99 Euro per month" now (let's say 17.06.19), I want it to end by 17.06.2020. Would it be possible? I don't want more than one year contract extension.
am 17.06.2019 15:46
Hi dlstudent,
that's exactly how it would be. As soon as the change is made, the 12 months start. Should I make the change?
Best regards
Lars
am 17.06.2019 16:06
Hello Lars,
Then please downgrade my current plan to 32mbps plan as soon as possible, if there are no additional costs involved for making the change. I guess I can still use the same WLAN router for another 12 months (until expiry of the contract).
Thank you!
am 17.06.2019 17:21
Hi dlstudent,
I've processed the change now. Of course you can still use the WLAN router. A written confirmation is on the way to you.
Due to the change of tariff the cancellation is invalid. You would have to send a new cancellation if the contract is to end in 12 months.
Do you have any further questions?
Best regards
Lars
am 08.09.2019 13:59
Hello Lars,
Thank you!
am 09.09.2019 14:58
You're welcome . As your request is solved, I will close this thread now.
Best regards
Tina