Router returned but charged

[Evleo]

Hello,

My contract ended in March and I have returned the cable router after that. However I see that I have been charged EUR 100 for probably not returning the router on time. Unfortunately I was stuck out of the country and could not return it within the time limit. 

Can you please help me in this regard? 

Thank you and regards,

Evleo

[Stephan · Accepted solution]

Hi Evleo,

the router unfortunately did not arrive in time, so it was charged.

Since the router finally arrived back at our place, I can take a credit note for you. The balance from the credit will then be transferred to your bank account.

Regards

Stephan

[Evleo]

Hi Stephan

That would be great. Thank you very much for your assistance and support.

Regards,

Evleo

[Stephan]

Hi Evleo,

you're welcome.

Feel free to contact the Community again, if you have some questions, issues or whatever in the future. Til then: have a nice weekend.

Regards

Stephan

PS: This tread is closed.