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Router delivery - new cable order
ChrisB3
Netzwerkforscher
Netzwerkforscher

Hello,

 

Apologies for posting in English but I'm new to Germany and not competent in German yet.

 

I ordered Vodafone Cable 2 weeks ago, with an activation date of 31.08.18.  I have yet to receive the wireless router, I just wondered if this was expected, and also if I'll receive any tracking information for the delivery when it is sent?

 

Thanks!

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Akzeptierte Lösungen
ChrisB3
Netzwerkforscher
Netzwerkforscher

Hi Stephan,

 

I appreciate you looking into this for me.

 

I'm pleased to report the router arrived today and I'm now online.  Thanks!

 

 

Lösung in ursprünglichem Beitrag anzeigen

6 Antworten 6
ChrisB3
Netzwerkforscher
Netzwerkforscher

I should also add - I'm not aware that I have a booked installation with an engineer, and the letter I received says I should receive the router "3 days after my order date" - although I had to translate this so it might not be correct!

Stephan
Moderator:in
Moderator:in

Hi ChrisB3,

 

welcome to our Community.

 

For a closer look I on your request need some information from you. Please send me a private message with the following information:

 

your name

your address

your customer number

the link of this thread

 

Please reply here when you have sent the private message.

 

Regards

Stephan

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ChrisB3
Netzwerkforscher
Netzwerkforscher

 Hi Stephan, 

 

Private message sent with the info requested.


Thanks!

Stephan
Moderator:in
Moderator:in

Hi ChrisB3,

 

thanks for the pm.

 

As I could see, you ordered the contract to 31.08.2018. and the router was shipped on 30.08.2018.   

 

Unfortunately I can see in the tracking details that the router will only be delivered today.

 

Regards

Stephan

 

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ChrisB3
Netzwerkforscher
Netzwerkforscher

Hi Stephan,

 

I appreciate you looking into this for me.

 

I'm pleased to report the router arrived today and I'm now online.  Thanks!

 

 

Stephan
Moderator:in
Moderator:in

Hi ChrisB3,

 

thanks for this feedback. Smiley (fröhlich)

 

Since the router has arrived, I'll close this thread.

 

Regards

Stephan

 

 

 

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