Returning the router

[noel26]

Hello,

I had cancelled the vodafone home internet contract, and the end date was 4th Dec'18 Soon after that I had gone away on vacation, once I got back I sent the router back. But I have received the router back with reason 'rücksendefrist überschritten'. Soon after that I have recieved the bill of 102 euros.

How can I resolve this problem. Why has the router been sent back to me. Also is this payment one time or will I keep getting the bill every month.

Regards,

Noel

[Cilus]

The bill will be only a one time bill for not returning the router on time. I think you have about 14 days after the end of your contract (maybe one month since I am not totally sure about that) to send it back to vodafone. It seems, that you have missed this timeframe quite a bit. 

[noel26]

Hi Cilus,

Thanks for the information. So if I payup the ammount I do not need to send the router back right.

Regards,

Noel

[Cilus]

Hi Noel,

yes. But you may wait for a moderator here. Maybe they are able to change that so you can send it back late and not have to pay the amount. But I would not bet on that, since it's been some month ago.

Regards
Markus

[Andre]

Hey noel26,

am I right in assuming that you have used a DSL contract? The router must then be returned within 14 days of the end of the contract. A late return will not be accepted. The rental device then becomes your property.

Unfortunately, we moderators can not give credit for it.

Best regards,
Andre

[noel26]

Thanks Markus.

[noel26]

Hi Andre,

Yes, I had a DSL contract. Couple of things,

1. Is it one time payment or will I get more bills in the coming months.

2. Can you provide me a contact number, where in I can reach some support personal. As the numbers I have tried are IVR.

Regards,

Noel

[Andre]

Hey noel26,

the charge for the delayed return is a one-off invoice. If the contract is cancelled, there will be no further bills.

There is no separate English hotline. You can call the 0800 172 1212 - which unfortunately only has a German speech recognition service.

There you can legitimize yourself with your landline customer number - not the phone number.

Best regards,
Andre

[noel26]

Hi All,

Thank you all for your feedback. I could send the router back and close the contract. I hope not to recieve any bills in the future 🙂

I contacted on kontakt@vodafone.com, may be they will be able to help.

Regards,

Noel