Retourenschein

[Walrus]

Dear Moderators,

My contract finishes on 02.01.2020 and I have to return the modem. I am not available to return it within the first 14 days after the termination date. Therefore, I want to return it now to avoid penalizations but i dont have Retourenschein. Could you please authotize it so that I can return the device on time. 

In the website MeinKabel / Meine Vertragsdaten /Internet  Phone /Gekündigtes Produkt,  it shows: 

"Derzeit liegen keine offenen Geräteforderungen vor. Sobald Geräte an uns zurückgeschickt werden müssen, werden sie hier angezeigt". 

Best

[Kurtler]

An early return of the modem is not possible.

If you no longer have a return sending slip, you must send it back at your own expense.

The return address is:

Vodafone Kabel Deutschland
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Kind regards

Kurt

[Jens-K · Accepted solution]

Hi Walrus,

as @Kurtler has already mentioned, please send the modem to the given address.

You can send back your modem before the contract ends.

Regards,

Jens