Requested Contract Question

[emilak]

Good day, 

First of all, I am sorry to write in English. My German language is not enough to express my question. 

I have ordered a cable internet connection to my new apartment 's address via Check24 on 25th of November. However I didn't receive any email from Vodafone side. Check24 customer service told me that, they forwarded my connection request to Vodafone and I should contact them for further infos.

My concern is, I am currently living in Frankfurt and will move to Hamburg. I requested cable internet devices to my address in Frankfurt.

Is any moderator has any chance to help me to check the status of my requested connection?

I am looking forward to your reply for private message. 

Thanks in advance. 

[emilak]

Good day,

Please advise me the usual waiting time for contract confirmation. 

Thanks in advance.

[Grit]

Hello emilak,

please do not write to the moderators by private message if nobody asks you to? This is not desired here.

A new order can take some time. Are you a new customer or do you already have a contract at the old address?

Regards

Grit

[emilak]

Hello Grit. 

First of all thank you for your reply.

Sorry for sending private message but I don't have any other chance because nobody answer my question even from live chat.

I am a new Vodafone customer. I don't have any contract with Vodafone. I have ordered Cable Internet connection via Check24 on 25th of November. Check24 sent me a confirmation that, they forwarded my request to Vodafone. I don't receive any feedback from Vodafone since 25th of November. I just want to know how long do I need to wait for contract and devices (modem etc)? Is there any chance to check my request in Vodafone side?

Thanks! Regards. 

[Grit]

Hello emilak

i'll see if I can find an order for you in the system. Send me a private message with your name, full address and date of birth. Important: Afterwards, please report back here in the thread.

Regards

Grit

[emilak]

Hi Grit,

I've found a solution via phone call and now everything works normal.

Thanks anyway for support.

Regards.

[Nancy · Accepted solution]

Hello emilak,

I'm happy that you were able to clarify it over the phone.

I will therefore close your thread.

Best regards and Merry Christmas

Nancy