Request for termination of my Main contract

[amiRaj]

Hello,

I'll move abroad on 11th September, 2019. So, I want to terminate my main contract. Please let me know the procedure. Also please let me know how I can return the router. Looking forward to your kind reply.

Thank you.

[DanyG]

Hello amiRaj,

welcome to the Vodafone community.

You are using a DSL contract and move to another country? Please send me a private message with your customer number and your customer password.

BR,

Dany

[Tina]

Hello amiRaj,

I took care of the cancellation. Your contract ends on 11th of december 2019. The period of notice is 3 months (from the day of move).

Best regards
Tina

[Nancy · Accepted solution]

Hello amiRaj,

Your WLAN cable router has arrived.

Do you still have questions or may I close your thread?

Best regards

Nancy

[amiRaj]

Dear Nancy,

This month you deducted €22.89 from me instead of €19.99. May you please check it and take requied staeps so that I would be charged with €19.99. 

Thank you,

Raj

[Thomas]

Hi amiRaj,

that's so right. From the 13th month the contract costs more. The first 12 months end on 28.10. and from the day we charge the regular price for the tariff. This is also stated on your order confirmation.

Regards

Thomas