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Received Multiple Vodafone Internet Contract
resolve
Netzwerkforscher
Netzwerkforscher

Team,


Recently Building management planned to move from M-Net to Vodafone therefore xxxx  and xxxxxxxx xxxxxxxx helped me from Vodafone side. 


Note - My M-Net is still up and running so I'm little afraid that I need to pay for both M-Net & Vodafone.


I have received multiple contracts from Vodafone for Internet Connection and I am not sure which one is a valid Contract and Cost. 

ID: xxxxxxx Status: 05/05/2022
ID: xxxxxxxxxxxxxx Status: 04/06/2022 (xxxxxxxxxxxxx)
ID: xxxxxxxxx Status: 03/21/2022 (xxxxxxxx)

I have tried to reach Vodafone Customer Service but they are speaking only in German so it's very hard for me to reach them. Even Tobi Chat Bot is supporting only German Language. 


Could you please help me with this!.

 

Edit: Removed names of employees and transaction numbers. Please do not post this data publicly.

12 Antworten 12
Anett
Ex-Moderator:in
Ex-Moderator:in

Hello resolve,

 

I have removed the order ID's. Please do not post customer data publicly. Everyone has access to them.

The customer number you had told us via PN. The correct I had written in my last word, only abbreviated.

 

If you do not have a phone number, you can also specify that on the form.

 

Best Regards

Anett

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resolve
Netzwerkforscher
Netzwerkforscher

Hi Anett,

There is no option like that to mention in the form.

Could you please reshare the form.

Thanks & Regards,

Harish CP

Anett
Ex-Moderator:in
Ex-Moderator:in

Sorry, I can't send you a new form, sorry. Alternatively, you can also cancel directly with your old provider.

Regards

Anett

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