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Received Multiple Vodafone Internet Contract
resolve
Smart-Analyzer

Team,


Recently Building management planned to move from M-Net to Vodafone therefore xxxx  and xxxxxxxx xxxxxxxx helped me from Vodafone side. 


Note - My M-Net is still up and running so I'm little afraid that I need to pay for both M-Net & Vodafone.


I have received multiple contracts from Vodafone for Internet Connection and I am not sure which one is a valid Contract and Cost. 

ID: xxxxxxx Status: 05/05/2022
ID: xxxxxxxxxxxxxx Status: 04/06/2022 (xxxxxxxxxxxxx)
ID: xxxxxxxxx Status: 03/21/2022 (xxxxxxxx)

I have tried to reach Vodafone Customer Service but they are speaking only in German so it's very hard for me to reach them. Even Tobi Chat Bot is supporting only German Language. 


Could you please help me with this!.

 

Edit: Removed names of employees and transaction numbers. Please do not post this data publicly.

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12 Antworten 12
Stephan
Moderator

Hi resolve,

 

welcome to our Community. Nice to have you here. Smiley (fröhlich)

 

Before we can have a closer look, please tell me in which federal state do you live.

 

Regards

Stephan

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resolve
Smart-Analyzer

Munich

pincode - 81373

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Stephan
Moderator

Thanks for that.

 

If you got two contracts but only need one, you should cancel one of them. Have you done anything about this in the meantime?

 

Regards

Stephan

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resolve
Smart-Analyzer

No I have not canceled  any of the contract. 

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resolve
Smart-Analyzer

I have received the following Customer number: ***and ***

 

Community-Team: We have made your private data unrecognisable.

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Tina
Moderatorin

For a closer look send me the following informations in a private message:

 

full name

date of birth

address

customer number
 

Write a short reply here afterwards.   

 

Best regards

Tina  

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resolve
Smart-Analyzer

Private Message is send.  Please check and update me 

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Anett
Moderatorin

Hello resolve,

 

I was happy to have a look at everything in the system. In fact, you have two contracts with us. However, I have now revoked the contract with customer number ***274.

We have sent you a provider change form for customer number ***985. Please fill it out and send it back to us. This will also cancel the contract with M-Net.

 

Best Regards

Anett

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resolve
Smart-Analyzer

Hi Team, 

Which Contract Number is Valid ?

Received Contract ID's are :  ***

Note:

I am using only Mnet Broadband so I don't have any phone number for transfer. 

My MNET Customer ID is ***

 

Thanks & Regards,

Harish CP

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