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Frage
Antwort
Lösung
am 24.10.2018 12:29 - zuletzt bearbeitet am 08.11.2018 14:40 von Jens-K
Hi,(again)
I was in your shop and changed our internet speed so we the last 12 months have to pay 35 € a month, but you have taken approx. 44 €, why?
R. Fritz
Edit: Moved from DSL to Kabel
Gelöst! Gehe zu Lösung.
am 12.11.2018 15:44
Hi DammDamm,
yeah, you're right. You get a credit note for the 2 months.
Regards
Thomas
am 25.10.2018 14:18
Hi DammDamm,
please check your invoice and tell us which position is not correct.
Also you can contact the shop if there is a mistake.
Regards,
Jens
am 07.11.2018 11:11 - zuletzt bearbeitet am 08.11.2018 14:38 von Jens-K
Hi Jens,
Sorry for my late respons, but that's because I went to the shop as you wrote me. In the shop I told them about the problem that you took 44€ instead of the 35€ for october. The nice man in the shop called your office and got told that it was a mistake and you would return the 10€. But instead of fixing the mistake, your office again took 44.99€ instead of 35€ for november, can you please help me?
Kind regards
Fritz
Edit: Invoice deleted. Do not post personal data here.
am 08.11.2018 14:56
Hi DammDamm,
let's take a look. Send me your customer number, name and address in a private message
Afterwards you reply again in the thread.
Grüße
Thomas
am 09.11.2018 13:09
Hi DammDamm,
the contract is not yet converted so the 500 Mbit tariff is still calculated. When did you order the downgrade?
Regards
Thomas
am 09.11.2018 13:35
Hi Thomas,
Thank you very much for your quick respos. I think It was about 2-3 monts ago they changed it in the Vodafone shop. But more strange, when I went to your shop again as recommended, the friendly staff called Vodafone and the message he gave me was, that there was made a mistake and it would be corrected, so that is more weird that it still not has been changed.
Kind regards
Fritz
am 09.11.2018 15:06
Hi Fritz,
it's being changed. However not before 13.11.2018. From then on the contract starts with 100 Mbit. Until then the existing contract will be fully charged.
Regards
Thomas
am 09.11.2018 15:36
Hi Thomas,
Thank you very much again for your effort and your quick respons. Yes, the change should start when the last 12 month of the contract beginnes but, until then I should pay the same amount in the first 12 month of the contract but, the last 2 month I have payed about 44€ instead, and that is certainly not right.
Kind regards
Fritz
am 12.11.2018 15:44
Hi DammDamm,
yeah, you're right. You get a credit note for the 2 months.
Regards
Thomas
am 12.11.2018 21:56
Hi Thomas,
I just wanna say thank you for your help.
Kind regards
Fritz